Thomson SKODA

I have just purchased a Karoq from Thomson Skoda in Parramatta. I am so grateful to both Michael and Leo for making it a seamless transaction. Michael was very thorough when he took me for a test drive and also on the day I picked up my new car when he patiently explained the various features of the car. Leo the manager went out of his way to do what he could to assist me to complete the purchase. They made me feel valuable as a customer and I hope it will continue as I have also purchased their 7-year servicing package. I highly recommend this dealership if you’re in the market for a quality Skoda car. Monina de la Cruz September 2023

We were looking for a Skoda Kamiq for my wife we popped into Thomson Skoda to check the car out . We were looked after by Shane he went above and beyond to make sure we got the car that best suited our needs . He took us on a couple of test drives with two different cars nothing was too much trouble he spent a lot of time explaining the features of the different cars we were looking at . We bought a Fabia Monte Carlo model we were very happy with the price and the high level of service we received from all the staff but especially Shane he couldn't have been more helpful highly recommend this dealership if you are in the market for a quality Skoda vehicle.

Outstanding experience with the team at Parramatta Skoda. A big thank you to Shane Masefield. He was very helpful, always had a smile on his face and took the time to explain everything to us. He made sure our experience went smoothly from when we contacted him for a test drive to picking up our new car. He also organised a complimentary loaned car. Highly recommend! Also, thank you Marea for your timely communication, friendly smile and a smooth transaction.

I purchased a brand new Skoda from this dealer in June 2019. Dale, the sales representative was friendly, very professional and made the transaction seamless – a pleasure to deal with and not at all pushy as car dealers can often be. I wish the same could be said for the after-sales service. My experience following a small warranty claim proved to be a disappointing one. Although the issue has since been resolved and my warranty claim now honoured, this only occurred after repeated phone calls and finally escalating my complaint to the after-sales manager at Thomson Skoda. It created a whole lot of stress and time lost on my part to reach that point for what could have been a relatively inexpensive, and painless solution for the dealer. Here is my experience: Whilst simply cleaning my car, the passenger side floor mat tore unexpectedly when shaking it out to remove loose debris and dust. It is the original OEM Skoda mat which came with the car. The mats were not shaken violently and I am not a strong or muscly build. They are machine bound on the edges and would require significant strength to tear by hand. I raised the issue with Thomson Skoda at my first vehicle service and was assured that it would be passed onto the Skoda Australia team for review under warranty as what was clearly a manufacturing defect, albeit an unusual one. I am very fastidious when it comes to looking after my car and have never had anything sharp near the mats to cause such damage to them. I had to continually chase up what was happening as there was no communication from the service department. After several weeks, I was told that Skoda Australia had denied the warranty claim, stating improper care or misuse. Considering the age of the vehicle and only 4,000km mileage, this was a disappointing outcome since the driver’s side mat (which is evidently used more often than the passenger side) did not have any signs of wear or damage at all. The Senior Service Advisor promised to review my case internally with the Dealer Principal. This, however, did not happen. After doing some of my own investigation online, I found examples of other Skoda owners who had only recently encountered an almost identical fault with their floor mats. When I called back the Senior Service Advisor to let him know about this finding, I was met with hostility and spoken to as if I was an annoyance. The exact words were: “What do you want? Why are you ringing me again? Stop calling me. If there is something to report I said I will call you”. I was also told that he had not interest in something posted on a forum and would not take it into consideration. Definitely not the kind of customer service you expect after having spent close to 45K on a new vehicle. Since my case appeared to be falling on deaf ears and was not being taken seriously, I wrote a one-page typed letter of complaint to the service department and this is the four-sentence response I received a week later: “I am responding to you in regards to your previous email. After further action was taken and contact to the Skoda Australia team was made. Unfortunately, Skoda Australia has denied assistance. Your welcome to contact Skoda Australia if you need any further clarification.” The email did not address a single concern raised. After further persistence, I finally received a call from the After-Sales Manager at Thomson Skoda who contacted Skoda Australia by phone requesting a review of my warranty claim. It was only after this that I received a favourable outcome with Skoda Australia agreeing to honour a replacement floor mat under warranty. Whilst the sales experience overall was a positive one, I sincerely hope that this feedback is taken on board by Thomson Skoda. There is clearly a major need for improvement in after-sales customer care so that this kind of issue does not occur again.